Financial services
Our financial services work includes a corporate strategy for a listed lender, a cost review for an alternative credit provider and an assessment of a new consumer credit product.
Our review for a listed credit provider identified $40m in cost efficiencies across more than 25 initiatives.
Corporate strategy
Medium term corporate strategy development.
Performance improvement
Performance improvement and cost reduction.
Product strategy
Product strategy and market assessment.
Sector overview
For a consumer lender, a new product has to meet a customer need at a price that covers funding, operating costs and credit losses. A convenient application process can attract borrowers, but its effect depends on the customers it brings in and the cost of serving them.
When management assesses a lending proposition, it can compare the economics of expanding an existing product with the investment needed to introduce a new one. Channels, service quality and the ability to manage risk all affect the choice.
Market forces
Lenders need to assess how product changes affect customer demand, operating costs and risk management.
AI, blockchain and big data analytics applied to operational efficiency, customer experience and new products.
Customised portfolios, insurance plans and advice, with omnichannel experience and loyalty programs behind them.
A complex regulatory environment, and risk practice evolving to meet cyber threats and market volatility.
ESG factors in decision-making, sustainable investment products, and transparency in reporting.
Real-time payments, contactless transactions and the Consumer Data Right framework opening the market to competition.
From our library
Where AI could change a mid-market company’s competitive position and which workflows to redesign first.
How to build an initiative plan and see which decisions need the steering group’s attention.
Starting a conversation
Discuss your growth plans, an acquisition or a performance challenge with a principal. We can explain the relevant work we have done in your industry.
Other sectors
